Refund policy

Theme purchases made through the Shopify Theme Store are treated by Shopify as final sale and non-refundable under Shopify's current policy. Shopify processes the transaction, so Ursus cannot issue a theme refund directly.

Nothing in this policy limits any consumer right or remedy that cannot lawfully be excluded.

This page explains what that means for you, how to request a refund, and what to do in the situations that look like refunds but aren't.

Who handles refunds

Purchases made through the Shopify Theme Store are processed and governed by Shopify under Shopify's own terms.

• Shopify - processes your payment and administers theme purchases under its applicable terms and policies
• Ursus - we don't process theme payments and can't issue refunds for them

We're not able to make an exception to this. It isn't a policy choice on our side; we simply don't hold the transaction.

How to request a refund

Shopify's current policy treats theme purchases through the Shopify Theme Store as final sale and non-refundable.

If you believe a mandatory consumer right applies, or your situation may qualify under Shopify's applicable terms or theme-transfer process, contact Shopify Support for guidance. Ursus can provide theme-related information but cannot issue the refund directly.

If you're unsure whether your situation is a refund at all, read the two sections below first. One of them may apply instead.

Before you buy: use the trial

Shopify lets you install a paid theme on your store as a trial and customise it in the theme editor before you pay. You purchase the theme when you're ready to publish it, and the customisations you made during the trial carry over.

Used properly, the trial means you'll rarely end up in a refund situation at all:

• Use your own content. Set the theme up with your real products, collections, and branding rather than judging it from the demo.
• Check the templates that matter. Product pages, collection pages, cart, and anything central to how you sell.
• Read the theme's documentation to confirm it does what you need.
• Plan code work for after purchase. Theme code editing isn't available while a theme is on trial.

If something about a theme's built-in behaviour isn't clear during the trial, submit a support ticket. We'd rather answer the question before you buy.

If you bought a theme for the wrong store

This usually isn't a refund situation. A theme licence covers the store where it was purchased, and moving it to a different store is a transfer rather than a return.

Shopify may refund your original purchase as part of that transfer process.

See our Licence and Transfer page for what Shopify requires and how to start.

Ursus Services

Paid Professional Services are separate from theme purchases and are not governed by this Refund Policy.

Services payment, cancellation and refund arrangements are governed by the applicable Professional Services Terms and the accepted Statement of Work for the project.

This Refund Policy continues to apply to theme purchases only.

Still not sure

If something about your purchase isn't covered here, submit a support ticket or email support@ursus-e.com. We can't process the refund, but we can tell you who to talk to and what they'll need.

Changes to this policy

We may update this policy if our themes are sold through different channels or if Shopify changes how purchases are handled. The "Last modified" date at the top shows when it was most recently revised.